It had a 15 minute hold, but I was pleased to actually talk to a person in the port department. So I called this number and entered that case number. After being disconnected instead of transferred to the port department after a 20-30 minute initial hold, I was about to give up. I've been trying to port my wife's number to ATT for a week now. They also acknowledged that there were in fact port requests sitting in their system for my two numbers the entire time. After calling them, they verified my account information and they instantly released my numbers to US Mobile. They also would say that their system is set up to automatically release numbers when receiving a port request with the correct info (all of which I found out is false).įinally one support tech gave me the above phone number and case number. They would tell me over and over that the issue must be on US Mobile's end, that they either didn't submit the port request correctly, or that my account number or PIN was entered wrong. No matter who I talked to at Straight Talk, they'd always tell me they couldn't see any port requests pending in their system for my numbers. I provided all the info to US Mobile and they initiated a port request, which sat unacknowledged by Straight Talk for days and days. I made sure to contact Straight Talk before I initiated anything to get my account number and PIN. This will put you in touch with someone from Straight Talk's "port team" who, after verifying your account information, can release your number out to your new carrier immediately.įor some backstory, a few months ago I was trying to port two numbers out from Straight Talk to US Mobile. If you are trying to port a number out from Straight Talk and the port request from your new carrier is sitting unacknowledged and Straight Talk's regular support people are giving you the run around, try calling 1-86 and when it asks for an extension/case number enter 332264. I've decided to put this info in its own standalone post on this sub since I posted this info as a comment months ago and still to this day I get people messaging me saying it worked and helped them tremendously. This procedure has been confirmed to work as of January 2024. I can't help individuals with their specific port out issues. EDIT: I just want to be clear that I do not work for Straight Talk.
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